Insights & Updates
Gedanken, Erfahrungen und technische Einblicke aus der Welt von BMC ITSM und der SMILE-Produktfamilie.
SMILEconceal jetzt auch auf der SMAWORX Plattform verfügbar
SMILEconceal wurde erfolgreich in die SMAWORX Plattform integriert – Datenschutz und Compliance noch einfacher und schneller umgesetzt.
What's New in SMILEconnect: Script Endpoints, OpenAPI Enhancements & More
Discover the latest SMILEconnect features including custom script endpoints, OpenAPI documentation improvements, and external documentation links.
Enhanced Customization of Webhook Requests
New SMILEconnect update allows full customization of outgoing webhook request content, headers, and methods directly in the interface.
The Need for Anonymisation in IT Service Management
Why anonymisation is critical when migrating data from production to test systems, and how SMILEconceal solves this challenge.
ARLookUp Step Update
Major improvements to the Atrium Integrator ARLookUp step including better performance, paging support, and freehand queries.
SMILEhook - The Modern Way to Integrate with Systems
Introducing SMILEhook: a webhook interface for BMC ITSM Suite that decouples business logic from external systems.
Open Source Automation
Introducing our open source automation project for BMC Remedy ITSM using Node-RED and Docker containers.
SMILEkanban - Kanban for BMC ITSM & Custom Applications
Introducing SMILEkanban: open source Kanban boards for BMC Helix ITSM that optimize your ticket workflow with drag-and-drop simplicity.
Service Accounts in SMILEconnect
New Service Accounts feature in SMILEconnect lets you leverage existing Active Directory or LDAP accounts for interface management.
Open Source ITSM API Client
Introducing the open source JavaScript client for BMC Remedy ITSM – access tickets and configuration items directly from your application.
Dynamic Impersonate in SMILEconnect
New dynamic impersonation feature in SMILEconnect allows end-user context for ITSM Suite actions via URL query parameter.
Wie unterstützt der SMILEdataguard die Arbeit des ITSM-Administrators?
SMILEdataguard unterstützt ITSM-Administratoren bei der Überwachung des Datenaustauschs und der Fehlersuche durch Blockchain-basierte Datenspeicherung.
Wie unterstützt der SMILEdataguard die Arbeit von Change- und Configuration-Managern?
SMILEdataguard macht Änderungen an der CMDB nachvollziehbar und ermöglicht die Automatisierung des CMDB Verify Prozesses.
So unterstützt SMILEdataguard die Arbeit des IT-Revisors
SMILEdataguard bietet dem IT-Revisor Blockchain-basierte Unterstützung für die Überprüfung der CMDB-Datenkonsistenz und Manipulationssicherheit.
BAIT/KAIT/VAIT trifft auf ITSM
Wie IT Servicemanagement Unternehmen hilft, die regulatorischen Anforderungen von BAIT, KAIT und VAIT der BaFin zu erfüllen.
Atrium Integrator Connections - Workaround to Stop the Pain
A practical workaround for managing Atrium Integrator connections across multiple environments using variables instead of manual connection changes.
How to Make Your Atrium Integrator Jobs Smarter
Introducing the AR Lookup Step plugin for Atrium Integrator — a simpler, faster way to lookup data in BMC Remedy transformations.
Advanced License Monitoring Now Available
SMILEcontrol now provides detailed per-application license monitoring for BMC Remedy floating and fixed licenses.
Background: What Are REST APIs? Why Do We Use Them?
A comprehensive introduction to REST APIs — what they are, how they work, and why they've become the standard for modern web communication.
ITSM AMQP-Bridge Available for Free
Connect BMC Remedy with message broker systems like RabbitMQ using our free AMQP bridge gateway.
New features in AR-Monitor
New metric types and easier metric creation in our BMC Remedy & ITSM monitoring solution AR-Monitor.
Using flint to orchestrate BMC Remedy
How to integrate external systems into BMC Remedy using flint's orchestration platform — query forms, create and update records automatically.
Start with flint's automation engine
Getting started with flint — an orchestration platform for IT process automation using Groovy and Ruby, with Git-based workflow management.